VOW Policies
Shipping Policy
Free Australia-Wide Shipping
Enjoy free standard shipping on all Australian orders over $99 AUD.
All orders are carefully prepared and dispatched from Perth, Western Australia. Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Processing Times
Orders are typically processed within 1–2 business days, excluding weekends and public holidays.
During busy periods, product launches, promotional campaigns, or seasonal events, processing times may be slightly longer. Should there be any significant delay, we will contact you via email.
Delivery Estimates
Within Australia
Standard Shipping
Estimated delivery: 3–7 business days
Express Shipping
Estimated delivery: 1–3 business days
Delivery times are estimates only and may vary depending on your location and courier service availability.
International Shipping
At this time, VOW only ships within Australia.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. Tracking information may take up to 24 hours to become active.
Damaged or Lost Parcels
If your order arrives damaged or is lost during transit, please contact the shipping carrier directly to lodge a claim.
We recommend retaining all packaging materials and damaged items until the claim has been resolved.
Policy Updates
VOW reserves the right to update this Shipping Policy at any time. Any changes will be published on this page.
Contact Us
For shipping enquiries, please contact:
Email: sales@vow.org.au
Returns & Refunds Policy
Our Commitment
We want you to be delighted with your VOW purchase.
Due to the personal nature of fragrance products, we are unable to accept returns for change of mind once products have been opened, used, or tested.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To assist us in resolving the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Refund Eligibility
Refunds or replacements may be offered if:
- The item arrives damaged
- The wrong item was supplied
- The product is faulty
Approved refunds will be processed to the original payment method.
Change of Mind
For hygiene and safety reasons, opened fragrance products cannot be returned due to change of mind.
Unopened products may be considered for return at VOW's discretion. Return shipping costs are the responsibility of the customer.
Return Shipping
Where a return has been approved, customers are responsible for arranging and paying return shipping unless the product is faulty or supplied incorrectly.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact Us
For returns and refund enquiries, please contact:
Email: sales@vow.org.au
Privacy Policy
At VOW, we value your privacy and are committed to protecting your personal information.
Information We Collect
When you place an order, contact us, subscribe to updates, or interact with our website, we may collect information including:
- Name
- Email address
- Phone number
- Shipping and billing address
- Order information
- Website usage data
How We Use Your Information
Your information may be used to:
- Process and fulfill orders
- Communicate regarding your purchases
- Respond to enquiries
- Improve our products and website experience
- Send updates and promotional communications (where consent has been provided)
Website Cookies
Our website uses cookies to improve user experience, remember preferences, and help us understand how visitors use our website.
You may disable cookies through your browser settings, although some website functionality may be affected.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.
Third-Party Services
We may use trusted third-party providers for payment processing, website hosting, shipping, and analytics services. These providers only receive information necessary to perform their services.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us.
Contact Us
For privacy-related enquiries, please contact:
Email: sales@vow.org.au
Need Assistance?
If you have any questions regarding shipping, privacy, returns, or your order, please contact us at:
Thank you for choosing VOW Parfum.
Crafted to Be Remembered.